Right of withdrawal

You have the right to cancel the order up to 14 days after receipt without giving a reason. After cancellation you have another 14 days to return the product. You will then be credited with the full order amount including shipping. Only the costs for return from your home to the web store are for your own account. If you use your right of withdrawal, the item with all accessories supplied and - if reasonably possible - in the original condition and packaging will be returned to DutchFiberArt. If you make use of your right of withdrawal, you can complete the withdrawal form here or contact us via: +31 (0) 6 42 01 20 63 info@dutchfiberart.com The return shipment must always be done 24 hours in advance by e-mail or telephone to be registered.

Exceptions

The returned items must be expressly unused and undamaged, properly packaged and sufficiently stamped and provided with a track & trace number. (if there is no track & trace number and therefore a proof of shipment, we cannot be held liable for lost packages!)
DutcgFiberArt strives to make a possible refund within 7 working days after processing. In any case within the legal period of 14 days. The entire order amount including shipping costs of the shipment to the customer will be returned to the customer's account. The shipping costs for returning items to DutchFiberArt are for the account of the customer.

We always strive to place realistic photos and complete product information of every product from the shop. Always check the sizes and materials of the items before ordering, to avoid disappointment. If you still want to return your order, we ask you to do the following.
Register your return by sending an email to info@dutchfiberart.com State your name, order number, product name. You can then return your items (at your own expense) to:

DutchFiberArt
Please indicate: Return
Lotus flower path 8
1338VX Almere
The Netherlands


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